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Daniel Haynes


Latest posts by Daniel Haynes

Current problems with forum and login

Posted: 27/09/2013 at 18:12

Hello everyone,

Mmm. We'll need to monitor this. If you still have problems over the weekend, please let me know here, and I'll pass it all on the team on Monday. I'm still hoping that the fix might just be taking a little time to filter through and it will all be rectified shortly.

I've been experiencing the same problems all week, and am now finding the site is working fine. We've had a number of testers on the case, all of whom are reporting things are working again. If that turns out not to be the case, it will all hands on deck again on Monday.

Fingers crossed!

Daniel Haynes
Editor, gardenersworld.com

 

 

Current problems with forum and login

Posted: 27/09/2013 at 16:42

Hello Matty2,

Have you closed and reopened your browser? If so, and it hasn't worked, it's also worth logging out and logging back in again.

Daniel

how can I read my replies?????

Posted: 27/09/2013 at 16:18

Hello again everyone,

Well... I think the problem is now fixed. We have a weekly 'build' on the site, when various updates and fixes that the developers have been working on are published to the live site. It seems that one of the 'under the hood' updates has been causing the problems that have been annoying everyone all week. It's taken a while to determine this, but it seems to now be resolved.

You might need to close and restart your browser for everything to update. Once you've done this the site should be working OK - do please let me know if you have any further problems.

Once again, I'm very sorry for the frustrations of the last week.

Daniel Haynes
Editor, gardenersworld.com

Still got problems with Forum

Posted: 27/09/2013 at 16:17

Hello again everyone,

Well... I think the problem is now fixed. We have a weekly 'build' on the site, when various updates and fixes that the developers have been working on are published to the live site. It seems that one of the 'under the hood' updates has been causing the problems that have been annoying everyone all week. It's taken a while to determine this, but it seems to now be resolved.

You might need to close and restart your browser for everything to update. Once you've done this the site should be working OK - do please let me know if you have any further problems.

Once again, I'm very sorry for the frustrations of the last week.

Daniel Haynes
Editor, gardenersworld.com

Current problems with forum and login

Posted: 27/09/2013 at 16:17

Hello again everyone,

Well... I think the problem is now fixed. We have a weekly 'build' on the site, when various updates and fixes that the developers have been working on are published to the live site. It seems that one of the 'under the hood' updates has been causing the problems that have been annoying everyone all week. It's taken a while to determine this, but it seems to now be resolved.

You might need to close and restart your browser for everything to update. Once you've done this the site should be working OK - do please let me know if you have any further problems.

Once again, I'm very sorry for the frustrations of the last week.

Daniel Haynes
Editor, gardenersworld.com

Still got problems with Forum

Posted: 27/09/2013 at 15:41

Hello everyone,

I've had an update from the technical helpdesk: they've identified the cause of the problem, and have started the fix. It's going to take another hour (it's now 15.38) or so, after which, we hope the forum will display correctly and the login status also.

So, please bear with us just a little longer and I'll post another update shortly. Thanks for your patience.

Daniel Haynes

Editor, gardenersworld.com

how can I read my replies?????

Posted: 27/09/2013 at 15:40

Hello everyone,

I've had an update from the technical helpdesk: they've identified the cause of the problem, and have started the fix. It's going to take another hour (it's now 15.38) or so, after which, we hope the forum will display correctly and the login status also.

So, please bear with us just a little longer and I'll post another update shortly. Thanks for your patience.

Daniel Haynes

Editor, gardenersworld.com

Current problems with forum and login

Posted: 27/09/2013 at 15:40

Hello everyone,

I've had an update from the technical helpdesk: they've identified the cause of the problem (which wasn't what we thought originally) and have started the fix. It's going to take another hour (it's now 15.38) or so, after which, we hope the forum will display correctly and the login status also.

So, please bear with us just a little longer and I'll post another update shortly. Thanks for your patience.

Daniel Haynes

Editor, gardenersworld.com

how can I read my replies?????

Posted: 27/09/2013 at 11:11

Hello star gaze lily. Are you using an iPad? If so, you can clear your temporary browser files within Settings Safari

This will hopefully cause the posts to update.

The techies are working on the issue right now, so hopefully the full fix is imminent.

Daniel Haynes

Editor, gardenersworld.com

 

 

Site is not working

Posted: 26/09/2013 at 18:02

Hello everyone,

An update on the caching problems with the site: I'm afraid we're not quite there with a full fix on this yet. The tech team needs to tinker a bit further before we're properly up and running again. Apologies - I was hopeful we'd have a full fix by the end of today.

I'll be given an update late morning (Friday 27th), so I'll pass on any information as I have it.

In the meantime, annoying though it is, please refresh your browser, by simultaneously clicking Ctrl and F5 on a PC, or Shift, Cmd and R on mac to update the forum lists and your private message list. Alternatively, on an iPad, do this via Settings Safari. (Unfortunately, if a full refresh isn't working for anyone, there's nothing more we can do until the tech team fix.)

If you need any further help, it's best to drop us a line at website@gardenersworld.com rather than private messaging, as some of you are having trouble picking up responses. We'll pick up emails in the morning and get back to you.

Fingers crossed for better news tomorrow.

Daniel Haynes
Editor, gardenersworld.com

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