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Daniel Haynes


Latest posts by Daniel Haynes

Problems with Private Messages

Posted: 17/10/2013 at 16:20

Hello everyone. Thanks for flagging this up. I've passed this on to the developers, and asked for it to be dealt with at the same time as the other issues that are currently being worked on.

Daniel Haynes
Editor, gardenersworld.com

Still got problems with Forum

Posted: 08/10/2013 at 12:34

Hello everyone,

An update on the remaining technical issues with the forum:

We've bundled the separate issues (spellchecker, notifications, edit and quote tools, problems uploading avatar) into one support 'ticket', with the aim of implementing all the fixes in one go. Our helpdesk manager tells me that developers will spend time on it this week and next.

As usual, once fixes are found, they need to enter a period of testing to ensure they work across different plantforms, operating systems and browsers. So, on that basis, we'd expect the fixes to go live on the site within two to two-and-a-half weeks. Please bear in mind that is dependent on the scale of the work, but that's the information I have at present.

It would be nice to get it all sorted quicker than this, but please be assured it's being dealt with. So, let's grit our teeth a little longer - a more stable forum shouldn't be too far away!

Thanks for your patience, as ever.

Daniel Haynes
Editor, gardenersworld.com

Still got problems with Forum

Posted: 02/10/2013 at 13:05

Hello! I've added the avatar issue to the list! I'm not sure if this is a problem everyone is experiencing, so if anyone else is experiencing it, do please let me know.

Daniel

T&M freebies (postage to pay offer)

Posted: 01/10/2013 at 16:11

You're welcome, jatnikapyar. Do please let us know if you have any further problems with orders, and we'll get back to you as quickly as we can.

Daniel

Still got problems with Forum

Posted: 30/09/2013 at 13:27

Thanks for the feedback, CluelessGardener. I'll add your comments about the size of the new post box to the wish list of future forum features.

Apologies to those of you who aren't receiving notification emails. I'll refer this again to the team to see if they can shed any light on why it's working for some people and not for others. I'll check also on progress with the spellchecker.

Daniel Haynes
Editor, gardenersworld.com

 

T&M freebies (postage to pay offer)

Posted: 30/09/2013 at 12:56

Hello jatnikapyar,

I do my best to respond to queries on the forum, and certainly don't 'choose to ignore' questions. As Dovefromabove commented above, I don't have time to read through every single on of the thousands of posts that appear on the forum every week. When I do come across an order-related query, such as on this thread, I do of course respond.

If you have any question or complaint relating to the site, the easiest way to ensure a response is to either direct message me, or email website@gardenersworld.com. I'm often away from my desk in meetings, but be assured I'll respond as soon as I pick up messages.

If you have a complaint about an order placed through the magazine or website, our Offers team will be happy to help. Please email them at:  offers@gardenersworld.com.

Best,

Daniel

Current problems with forum and login

Posted: 27/09/2013 at 18:25

Thanks, nutcutlet, archiepem and chicky - it's encouraging that the site is working better for you. (And yes, I may have a drink this evening!)

Have a good weekend, everyone - ideally free of tech trouble...

Daniel

 

T&M freebies (postage to pay offer)

Posted: 27/09/2013 at 18:17

Hello Preksha,

I'm sorry to read that you've had a bad experience with your order. We passed this on to the customer service team at T&M, and they're keen to put things right. Here is their response in full:

"Thompson & Morgan are committed to supplying only the finest quality products, and we welcome feedback from our customers. Please contact us on 0844 573 6054 or email ccare@thompson-morgan.com so we can help to resolve any outstanding issues and ensure you are happy with your experience with Thompson & Morgan."

I hope this helps. If you need any further assistance, do please let me know.

Daniel Haynes
Editor, gardenersworld.com

Current problems with forum and login

Posted: 27/09/2013 at 18:12

Hello everyone,

Mmm. We'll need to monitor this. If you still have problems over the weekend, please let me know here, and I'll pass it all on the team on Monday. I'm still hoping that the fix might just be taking a little time to filter through and it will all be rectified shortly.

I've been experiencing the same problems all week, and am now finding the site is working fine. We've had a number of testers on the case, all of whom are reporting things are working again. If that turns out not to be the case, it will all hands on deck again on Monday.

Fingers crossed!

Daniel Haynes
Editor, gardenersworld.com

 

 

Current problems with forum and login

Posted: 27/09/2013 at 16:42

Hello Matty2,

Have you closed and reopened your browser? If so, and it hasn't worked, it's also worth logging out and logging back in again.

Daniel

Discussions started by Daniel Haynes

Plant ID - post questions for GW Magazine

Help with plant identifications from Gardeners' World Magazine 
Replies: 97    Views: 4960
Last Post: 19/08/2014 at 12:45

Problems with private messages

No reply box displaying on private messages for some users 
Replies: 23    Views: 670
Last Post: 13/04/2014 at 11:29

Update on technical issues

Notifications, private messages, avatar images, spellchecker 
Replies: 126    Views: 4592
Last Post: 15/12/2013 at 20:04

Current problems with forum and login

Update on issues with forum threads not updating and login status 
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Last Post: 27/09/2013 at 20:46

Video projects and other project categories

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Last Post: 13/04/2013 at 10:54

Problems with site

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Last Post: 14/04/2013 at 08:46

Get thrifty

Tell us how you make savings in the garden 
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Valentine's Day

Saying it with flowers 
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Welcome to the potting shed

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Welcome to the brand new forum

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Last Post: 21/11/2014 at 17:32

Welcome to tools and techniques

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Last Post: 06/07/2014 at 13:19

Welcome to the garden design forum

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Last Post: 15/11/2014 at 18:33

Welcome to the plants forum

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Last Post: 31/10/2014 at 15:22

Welcome to the fruit & veg forum

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Last Post: Yesterday at 13:18

Welcome to the problem solving forum

Replies: 68    Views: 8496
Last Post: 30/04/2013 at 00:42
1 to 15 of 16 threads