Posted: 30/09/2013 at 12:56
I do my best to respond to queries on the forum, and certainly don't 'choose to ignore' questions. As Dovefromabove commented above, I don't have time to read through every single on of the thousands of posts that appear on the forum every week. When I do come across an order-related query, such as on this thread, I do of course respond.
If you have any question or complaint relating to the site, the easiest way to ensure a response is to either direct message me, or email email@example.com. I'm often away from my desk in meetings, but be assured I'll respond as soon as I pick up messages.
If you have a complaint about an order placed through the magazine or website, our Offers team will be happy to help. Please email them at: firstname.lastname@example.org.