Daniel Haynes


Latest posts by Daniel Haynes

T&M freebies (postage to pay offer)

Posted: 30/09/2013 at 12:56

Hello jatnikapyar,

I do my best to respond to queries on the forum, and certainly don't 'choose to ignore' questions. As Dovefromabove commented above, I don't have time to read through every single on of the thousands of posts that appear on the forum every week. When I do come across an order-related query, such as on this thread, I do of course respond.

If you have any question or complaint relating to the site, the easiest way to ensure a response is to either direct message me, or email website@gardenersworld.com. I'm often away from my desk in meetings, but be assured I'll respond as soon as I pick up messages.

If you have a complaint about an order placed through the magazine or website, our Offers team will be happy to help. Please email them at:  offers@gardenersworld.com.

Best,

Daniel

Current problems with forum and login

Posted: 27/09/2013 at 18:25

Thanks, nutcutlet, archiepem and chicky - it's encouraging that the site is working better for you. (And yes, I may have a drink this evening!)

Have a good weekend, everyone - ideally free of tech trouble...

Daniel

 

T&M freebies (postage to pay offer)

Posted: 27/09/2013 at 18:17

Hello Preksha,

I'm sorry to read that you've had a bad experience with your order. We passed this on to the customer service team at T&M, and they're keen to put things right. Here is their response in full:

"Thompson & Morgan are committed to supplying only the finest quality products, and we welcome feedback from our customers. Please contact us on 0844 573 6054 or email ccare@thompson-morgan.com so we can help to resolve any outstanding issues and ensure you are happy with your experience with Thompson & Morgan."

I hope this helps. If you need any further assistance, do please let me know.

Daniel Haynes
Editor, gardenersworld.com

Current problems with forum and login

Posted: 27/09/2013 at 18:12

Hello everyone,

Mmm. We'll need to monitor this. If you still have problems over the weekend, please let me know here, and I'll pass it all on the team on Monday. I'm still hoping that the fix might just be taking a little time to filter through and it will all be rectified shortly.

I've been experiencing the same problems all week, and am now finding the site is working fine. We've had a number of testers on the case, all of whom are reporting things are working again. If that turns out not to be the case, it will all hands on deck again on Monday.

Fingers crossed!

Daniel Haynes
Editor, gardenersworld.com

 

 

Current problems with forum and login

Posted: 27/09/2013 at 16:42

Hello Matty2,

Have you closed and reopened your browser? If so, and it hasn't worked, it's also worth logging out and logging back in again.

Daniel

how can I read my replies?????

Posted: 27/09/2013 at 16:18

Hello again everyone,

Well... I think the problem is now fixed. We have a weekly 'build' on the site, when various updates and fixes that the developers have been working on are published to the live site. It seems that one of the 'under the hood' updates has been causing the problems that have been annoying everyone all week. It's taken a while to determine this, but it seems to now be resolved.

You might need to close and restart your browser for everything to update. Once you've done this the site should be working OK - do please let me know if you have any further problems.

Once again, I'm very sorry for the frustrations of the last week.

Daniel Haynes
Editor, gardenersworld.com

Still got problems with Forum

Posted: 27/09/2013 at 16:17

Hello again everyone,

Well... I think the problem is now fixed. We have a weekly 'build' on the site, when various updates and fixes that the developers have been working on are published to the live site. It seems that one of the 'under the hood' updates has been causing the problems that have been annoying everyone all week. It's taken a while to determine this, but it seems to now be resolved.

You might need to close and restart your browser for everything to update. Once you've done this the site should be working OK - do please let me know if you have any further problems.

Once again, I'm very sorry for the frustrations of the last week.

Daniel Haynes
Editor, gardenersworld.com

Current problems with forum and login

Posted: 27/09/2013 at 16:17

Hello again everyone,

Well... I think the problem is now fixed. We have a weekly 'build' on the site, when various updates and fixes that the developers have been working on are published to the live site. It seems that one of the 'under the hood' updates has been causing the problems that have been annoying everyone all week. It's taken a while to determine this, but it seems to now be resolved.

You might need to close and restart your browser for everything to update. Once you've done this the site should be working OK - do please let me know if you have any further problems.

Once again, I'm very sorry for the frustrations of the last week.

Daniel Haynes
Editor, gardenersworld.com

Still got problems with Forum

Posted: 27/09/2013 at 15:41

Hello everyone,

I've had an update from the technical helpdesk: they've identified the cause of the problem, and have started the fix. It's going to take another hour (it's now 15.38) or so, after which, we hope the forum will display correctly and the login status also.

So, please bear with us just a little longer and I'll post another update shortly. Thanks for your patience.

Daniel Haynes

Editor, gardenersworld.com

how can I read my replies?????

Posted: 27/09/2013 at 15:40

Hello everyone,

I've had an update from the technical helpdesk: they've identified the cause of the problem, and have started the fix. It's going to take another hour (it's now 15.38) or so, after which, we hope the forum will display correctly and the login status also.

So, please bear with us just a little longer and I'll post another update shortly. Thanks for your patience.

Daniel Haynes

Editor, gardenersworld.com

Discussions started by Daniel Haynes

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1 to 15 of 16 threads