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Daniel Haynes


Latest posts by Daniel Haynes

Are your comments updating?

Posted: 24/09/2013 at 17:29

Hello everyone,

Apologies for this. We're having a few issues with the site cache today, which the tech team is looking into. I'm hoping they can implement a fix shortly. Thanks for bearing with us.

Daniel

WIN page - lack of ENTER button on URN Competition !

Posted: 24/09/2013 at 17:03

Hello Mr Swann,

I'm sorry that you're having trouble with the competition page. I'll drop you an email to check a few details that we'll need in order to sort the problem out for you.

Daniel Haynes
Editor, gardenersworld.com

Calendar vote

Posted: 23/09/2013 at 13:29

Hello Pam,

Apologies for the problem. We had a brief issue with the calendar link, which is now fixed. You can cast your vote at:

http://www.gardenersworld.com/win/choose-our-2014-calendar-cover/186.html

Daniel

Unable to order offers

Posted: 04/09/2013 at 17:25

Hello Lindsay,

Apologies for the problem you've experienced accessing the order. The following link should work:

http://www.thompson-morgan.com/GW685

We've found in the past that some users have been unable to access the links because they type the link printed in the magazine into the search field of their browser, rather than the address bar, usually located top left.

If you have any further difficulties, do please let me know.

Daniel Haynes
Editor, gardenersworld.com

these-are-not-my-reviews-

Posted: 08/08/2013 at 13:04

Hello everyone,

The tech team are aware of this issue, and it is in the queue for a fix.

Best,

Daniel

Forum up the creek

Posted: 07/08/2013 at 16:18

Hello everyone,

An update of sorts on the problem with the notification emails...

I've just had a meeting with our helpdesk manager, who advised me that the problem is affecting several of the websites they manage, so it seems to be an issue with the publishing platform we use. A developer is working on the issue. Once the fix is found then it has to go through a rigorous testing process, to check it works on different web browsers, operating systems, mac/PCs etc As there are so many different permutations of browser and operating system, this takes some time. Once cleared, it will be scheduled into the next weekly site build, during which any updates / amendments / bug fixes are published to the live server.

So, this means we're looking at an approximate two-week period before the fix is live on the website. I appreciate this is far from ideal - it's frustrating for us too when things don't work as they should - but we are working on it, and we are aware how important the forum is to many of you.

I'm sorry that the news isn't better, but I hope you'll continue to use the forum in the meantime. Thank you again for bearing with us.

Daniel

This forum is a bit of a joke!

Posted: 07/08/2013 at 16:17

Hello everyone,

An update of sorts on the problem with the notification emails...

I've just had a meeting with our helpdesk manager, who advised me that the problem is affecting several of the websites they manage, so it seems to be an issue with the publishing platform we use. A developer is working on the issue. Once the fix is found then it has to go through a rigorous testing process, to check it works on different web browsers, operating systems, mac/PCs etc As there are so many different permutations of browser and operating system, this takes some time. Once cleared, it will be scheduled into the next weekly site build, during which any updates / amendments / bug fixes are published to the live server.

So, this means we're looking at an approximate two-week period before the fix is live on the website. I appreciate this is far from ideal - it's frustrating for us too when things don't work as they should - but we are working on it, and we are aware how important the forum is to many of you.

I'm sorry that the news isn't better, but I hope you'll continue to use the forum in the meantime. Thank you again for bearing with us.

Daniel

 

wyre-forest-why

Posted: 07/08/2013 at 16:09

Hello busy-lizzie,

I think I might have found a fix for the problem with 'Wyre Forest' displaying as your location! I've sent you a direct message with a fuller explanation. Apologies for the delay - I've been trying to get the bottom of the issue!

Best,

Daniel

no-enter-button-for-comp

Posted: 07/08/2013 at 11:57

Hello fidgetbones, I've double-checked the entries for this competition and there is an entry listed for you, so you it will be counted during the draw. Although you couldn't view the 'Submit' button at the time, the system must have accepted your entry anyway. The developers have now fixed the bug, so hopfully you won't experience any further difficulties. If you do, please don't hesitate to let me know.

Daniel

no-enter-button-for-comp

Posted: 06/08/2013 at 17:57

Hello fidgetbones - thanks for the update. A developer will look at this as a matter of urgency in the morning. Please be assured you will be able to enter the competition - we will sort it for you and anyone else who wishes to enter but can't currently.

Daniel

Discussions started by Daniel Haynes

Problems with private messages

No reply box displaying on private messages for some users 
Replies: 23    Views: 499
Last Post: 13/04/2014 at 11:29

Update on technical issues

Notifications, private messages, avatar images, spellchecker 
Replies: 126    Views: 3976
Last Post: 15/12/2013 at 20:04

Current problems with forum and login

Update on issues with forum threads not updating and login status 
Replies: 28    Views: 1353
Last Post: 27/09/2013 at 20:46

Video projects and other project categories

Replies: 0    Views: 537
Last Post: 13/04/2013 at 10:54

Problems with site

Replies: 17    Views: 664
Last Post: 14/04/2013 at 08:46

Get thrifty

Tell us how you make savings in the garden 
Replies: 90    Views: 10856
Last Post: 15/03/2014 at 22:19

Valentine's Day

Saying it with flowers 
Replies: 7    Views: 1968
Last Post: 18/02/2012 at 22:08

Welcome to the potting shed

Replies: 133    Views: 11565
Last Post: 14/07/2014 at 20:37

Welcome to the brand new forum

Replies: 44    Views: 6099
Last Post: 08/06/2014 at 08:08

Welcome to tools and techniques

Replies: 34    Views: 3858
Last Post: 06/07/2014 at 13:19

Welcome to the garden design forum

Replies: 56    Views: 11642
Last Post: 17/07/2014 at 17:02

Welcome to the plants forum

Replies: 123    Views: 15594
Last Post: 18/07/2014 at 00:19

Welcome to the fruit & veg forum

Replies: 136    Views: 13197
Last Post: 21/07/2014 at 19:40

Welcome to the problem solving forum

Replies: 68    Views: 8132
Last Post: 30/04/2013 at 00:42

Talkback: Coal tits

TEST comment 
Replies: 0    Views: 298
Last Post: 28/11/2011 at 16:45
15 threads returned