Daniel Haynes

Gardeners World NEC show

Hello William,

I've sent you an email containing all the details you need to claim your subscriber discount.

Daniel
Editor, gardenersworld.com

G W COMPETITIONS

Hello everyone,

We will indeed be restoring the Previous Winners page to the site shortly. Apologies for its temporary disappearance - we've been so busy with the upgrade of the site since late last year, that's it's taken us a while to rebuild it. It's nearing the top of the 'to do' list, though. Thanks for the reminder!

Daniel
Editor, gardenersworld.com

New site - bugs

Hello siminstance,

Unfortunately, a few Chrome users are experiencing a similar problem. Until our technical team get to the bottom of it, the best solution is to try another browser, such as Firefox, and you should find the buttons appear. Apologies for the problem. Do let me know if you have any further difficulties.

Daniel
Editor, gardenersworld.com

Talkback: Subscriber Club online

Hello Claire. I'm very sorry about that. Please contact our subscription team at:

gardeners.world@dovetailservices.com

and they'll get back to you with an update.

Many thanks

Daniel
Editor, gardenersworld.com

can't get a photo on

Hello diggingdoris. I'm sorry to hear that you're having trouble uploading photos. First, a couple of points to check: the images need to be in jpeg format, and they need to be below 1Mb in file size. If your image is a jpeg, and below 1Mb in size, then please let me know what web browser you're using (e.g. Chrome, Firefox, Safari, Internet Explorer) and if possible, which version number, then we'll do our best to help.

Daniel
Editor, gardenersworld.com

gws thompson morgan offers

Update for Beverley West: I've received the following response from Thompson and Morgan to the feedback you provided:

"Thank you for bringing this to our attention. We recognise that on occasion, we have not been able to respond to emails within our usual 24 hour turnaround and appreciate how frustrating this must have been. Ensuring that we have adequate resource to respond to queries is our problem – it shouldn’t become yours. We are very sorry that it has.
 
Your comments are duly noted and will be used to assist us in a review of our existing process to see where we might be able to improve.
 
We note that your query has now been resolved, resulting in the successful placing of your order. We hope that you are delighted with your purchase."

I hope this helps. Thank you for taking the time to post your comments.

Daniel
Editor, gardenersworld.com

gws thompson morgan offers

Reply to Beverley West: Thanks for the feedback. I'm sorry to read about the trouble you had getting through to Thompson & Morgan - I've passed on your comments to them. Regarding the May offer, you can access it directly by clicking this link:

http://www.thompson-morgan.com/GW616

If you have any difficulties, just let me know.

Daniel
Editor, gardenersworld.com

gws thompson morgan offers

Reply to hortichap: I've just tested the link again and it is working. Are you definitely including the hyphen in the web address, as given in the offer? Do try clicking this link directly:

http://www.thompson-morgan.com/GW616

I hope this works. Do let me know if not.

Daniel
Editor, gardenersworld.com

New site - bugs

Hello everyone. Apologies for the problem with the 'first unread post' link - I'll follow this up. Thank you for bearing with us!

Daniel
Editor, gardenersworld.com

Superb Clematis

Reply to cactusflower57: I'm sorry you've had trouble uploading images. Are the images you're attempting to upload jpeg / jpg files? If not, then save them into this format, and keep within the 1Mb file size limit, and you should be able to upload. If you have any further difficulties, just let me know, and I'll do my best to help.

Daniel
Editor, gardenersworld.com

Video projects and other project categories

Problems with site

Get thrifty

Valentine's Day

Welcome to the potting shed

Welcome to the brand new forum

Welcome to tools and techniques

Welcome to the garden design forum

Welcome to the plants forum

Welcome to the fruit & veg forum

Welcome to the problem solving forum

Talkback: Coal tits