Posted: 07/05/2016 at 19:31
I am, reading the above post, somewhat taken aback by its tone.
I'm pleased at the acknowledgement that mistakes have been made and that beta testing wasn't done as it should have been. I'm also pleased that the team are working to resolve the issues raised. I look forward to seeing them, and if, and its a big if, they work and if it benefits the users.
However to then state you will delete posts ,"those posted with the intention of luring other users away from this forum" is from a customer service point of view an absolute no no.
You state you are a business, we know that, thats why the forum was changed, the BBC needed to make extra money and forum members have paid the price in that headlong rush for the extra cash.
Do supermarkets threaten to deduct points from loyalty card schemes if a customer uses another supermarket? No. They look for ways to regain trust and loyalty.
The members of the forum are your customers you don't post an implied threat if they choose or consider going elsewhere and talk to each other about going elsewhere. It's a complete no no.
I wouldn't dare say what you've said to a customer. I'd have been sacked on the spot.