Posted: 04/01/2014 at 11:20
Hi, folks.....I know I'm not a regular contributor to the thread, but I thought I would share a recent experience with you that may be of some benefit.
I have my electric & gas supply from npower. In spite of much press coverage of the subject, I was rather taken aback by the price hike on Dec 30th.....my monthly direct debit had been increased from £92 to £142pm... a cool 55%.
I rang them after the holiday to express my concern....the upshot being (after a long conversation) that I was placed on a tariff costing £130pm, at the same time electing to manage my own account online (no more estimated bills). Yesterday, I noticed while looking at my online account that the monthly direct debit had been further reduced to £112pm .....further communication confirmed that the latter amount was correct relative to my fuel usage.
With a £336pa saving to me, the moral of my story is, it sometimes pays to query things you're not happy with.