Posted: 17/12/2014 at 10:21
I agree with Gemma - if the supplier was told the type of stove the fuel was for and he advised that the anthracite was suitable then he was wrong and the onus is on him to replace it - he is the one supposed to have the specialist knowledge.
However, if the supplier asked 'do you want anthracite? and customer said 'yes' then the onus is on the customer.
Woodburners are designed to work with very little draught so that the logs just 'slumber'.