Posted: 20/11/2016 at 09:09
I'm sorry Aym, we'll have to agree to differ. I've been buying bare root roses, trees and soft fruit plants since 1970. What the OP has received is exactly what I'd expect to receive.
The reason why bare root plants can be sent out during the winter, and only through the winter, is because they are dormant - ie. not growing. In this state they can be in cool storage conditions for weeks as long as the roots are slightly damp, if the planting site is frozen or under snow or water.