Posted: 24/10/2013 at 05:27
The carrier probably charges by weight - a smaller pot will cost them less to send to you - however that does not mean they should do it.
If the tree is of a size to be in a 10litre pot then it can't have been put into a smaller pot without the roots having been trimmed. I would expect a citrus tree in a 10litre pot to be fairly substantial - if you don't think you've got the tree you paid for tell them you want either
- a refund of a proportion of your payment (30% would seem reasonable to me - think the pot you got is that much smaller than the pot they told you they were sending). Or
- a total refund of your payment plus shipping costs and labels and courier details so you can return the tree to them.
Tell them that failure to comply with your request will leave you with no alternative but to pass the matter to your local Trading Standards Officer.
Send them this information by email, but also send them a paper copy by Recorded Delivery with a copy sent to Tradng Standards.