Posted: 18/09/2014 at 16:44
I think you have to pursue things with Trading Standards now that you've had that unpleasant response from the company. I know it's easy to say reject the shed completely, but it leaves you with the hassle of someone taking it away and then having to go and find another one, wait for delivery and so on. The company obviously thought they could fob you off with the discount and tin of paint and aren't happy that you've rejected that and are requesting something else. Dire customer service and very rude, if nothing else.
Stand your ground. If you thought you were buying a treated shed as per the display item, then that's what you should be getting, unless it states something different in the small print. You could contact Citizen's Advice as well and see if they can offer some help