Posted: 06/09/2013 at 07:51
Don't talk about BT to me either. When my Dad died 4 yeras ago, they didn't cut the phone off and despite umpteen calls they kept charging us for rental etc. Guess what? When it was eventually sorted - after threatening us with court action- they owed us money. I've just spent five months in dispute with a utility co. who kept insisting I owed them £60. Kept on at them - they never reply to emails etc, threatened me with court as well,so I said I was going to my lawyer. Yes, yet again, they owed me money. They have offered me £20 in compensation. I'm considering telling them where they can shove it....sideways.
First Utility- don't touch them with a barge pole folks.
Use that site 'saynoto0870' and get freephone or local numbers for calls. I never use these premium numbers. Also - if you don't press any button when they give you options you'll be put through to someone right away.