Posted: 01/12/2016 at 16:41
Hello Im Keith The Owner of Tomato Plants Direct etc I am terribly sorry to anyone who has not had great customer service from me But then i never proffessed to be any good at customer service I totally respect and agree with what people say
However as a small family business its not always easy when things go wrong But hopefully i learn from those things and strive to do better Yes we have some bad reviews But review sites are rarely a true picture of a small business as in the main only the people who have been upset post reviews on them the difference being the bigger companies pay for the more proffesional versions of Trust Pilot and the like so their reviews are more balanced because they collect reviews from every customer its not something at this time im prepared to pay for we do in fact have thousands of happy customers.
I am also sorry for some of the replies ive given not ideal but its only because im so passionate about what i do
I realise that the last few years things have not worked how i would like I would just like to assure people i have listened and i have done something about it I have been almost a victim of my own success in that we just had more orders than we anticipated and therefore couldn't cope with the number of staff i could afford But i have made big changes to the way things will be done from 2017 and all the veg plants will be grown and dispatched by somebody else under my supervision which will allow my end to just concentrate on orders from the Tomato website.