Posted: 30/05/2015 at 17:08
Hi, I ordered the cottage garden collection from gardeners world mag and it took 3-4 times longer than stated! When they come they are so dinky- I truly mean- tiny!
Also they labelled mine up incorrectly so I couldn't tell which was which variety.When I called them they offered me a new pack which 3+ weeks later I'm still waiting for.
I ended up googling seedling pics and asking my in laws and worked out what was what in the end. Sadly I had a skin reaction to either the digitalis or the delphinium so I've given those away. Thats not their fault though- although I think clearer labelling of this risk would be better.
They took a long time to answer the customer service line too.
When I called the order line to order from them though the phone was answered immediately.
I get the impression that they are trying to be big before they are really ready- so many companies do this.
You could try calling them but when I did this it made no difference- as far as they're concerned the plants are ready when they're ready... makes sense but they really should be more prepared or cap the offer to the first however many respondents rather than having annoyed customers.
I spend a fortune with Sarah Raven/ crocus and thought they'd be worth a try on this offer (only £5.65) but have decided they're not worth the savings. Would rather pay more to one of the other companies- get good sized super healthy plants that come very quickly or just start things off from seed myself.
I'd call them and let them know what you think...its the only way these companies will improve