Posted: 17/06/2013 at 16:04
Hi everyone, I've not been able to sign in since I registered and, so far, have received no reply (not even an automated one) from an email I sent 4 days ago reporting the problem. Hoping someone here can help or give an insight into why the problem might be occurring. I registered with gardenersworld.com last Wednesday (12/6/2013) and received a welcome email containing a link and a one-off code to validate my account. However, the link takes me to an ordinary signing in dialog which has a box for email address, password and captcha but nowhere to enter the one-off validation code. When I correctly fill in the email/password/captcha fields and click 'log in' it just returns me to the blank signing in dialog again as if I'd not entered anything (no error boxes or anything). I then tried signing in using the one-off validation code in the password field and again using it in the captcha field - didn't think this would work but wanted to try everything - same result but this time returned me to blank signing in dialog with "wrong password/captcha" error indicated in a red box.
I also tried using the 'forgotten password' link which sent me an email containing a link to reset my password. I did this and was taken to a page confirming that my password had been changed and telling me that I had been automatically signed in. However I had not been signed in and had the same problem when I re-tried to sign in using the new password.
The account was definitely created, as if I try to re-register as a new user using either or both of the email address or screen nickname I used to sign up initially, it now says that this email address/screen name is already taken (didn't say this when I initially registered).
The validation link in the welcome email seems not to be quite right either as although the login dialog page it takes me to has the gardeners world banner, the title on the tab says "Login to BabyExpert" .....??? I presume all this is because my account has not been properly validated - how can I enter the one-off validation code to do this.
Cautious about posting my email address on here but the screen nickname I used to register is 'Gardenin Angel' if that helps any.... Thanks in advance.....