Posted: 13/05/2014 at 16:37
I agree with you all, regarding it being a language issue. I thinki t is a cutural issue too. I grew up in a bussines family and the customer was always right, as he paid for our bread and butter.Amazons is the same too, and they haven't done badly. Besides, we were always reminded that being harsh and defensive with people was unproductive.
The less said the better. Stick to the problem in question.Lecturing is not appropiate in this incident.
I have obviously led a VERY sheltered life and it is time to crawl out from under my coconut shell.
So, I have taken all your comments on board but still cannot get my head around the fact that he is charging for the product and I am not asking for charity. I am asking for what I paid for.
Obviously it is time to move on. So cheers