Posted: 11/04/2014 at 09:47
Well done T&M, you have done it again......but I don't blame you at all. We gardeners are very trusting simple folk ,so you treat us like fools. What is the point of your e-mail address when you do not respond, or, we get a stand reply which means nothing. Even when we ring we get sarcastic responses like, ...."oh really.....". But fear not,once bitten twice shy, we will soon vote with our feet and go elsewhere. This forum will help us do so. Smaller suppliers like SUTTONS and FOTHERGILLS, and even AMAZON can fulfill their commitment, and their seeds actually do germinate. Try emulating them, or, are you making a lot of dosh out of your BAD "customer care" as you call it on your e-mail address?
What AMAZES me is that GW still 'recommends' your site by offering 'free plants' from your sites. You are onto a winner, aren't you? Surely you must be making money from our 'P&P' AND getting rid of your surplus plants. It's win, win all the way, isn't it?