Posted: 16/06/2013 at 09:35
Hi Tina Turner and Gardening Granny, thank you for taking the trouble to respond. It is very encouraging and I will start E-mailing and telephoning again. The manager at the local nursery that I have used for 30 years saw the photos and has offered to speak to the retailers in question about the issue.
By the way GG, I had a problem with Wyvale last year. I ordered £60/= worth of bedding plants and after fobbing me off for 3 weeks I received an E-mail to say the order was ready for collection. When I arrived there with my friend (she offered to bring them home in her car) the GC denied all knowledge of it and were most unhelpful. They offered me 10% off plants in the GC(none of the plants I wanted) I wrote to head office with copies of E-mails etc.
I was sent a voucher for £10/= and it was too late for beddings.
I gave the voucher away and NEVER used them again.
I think that they don't care as they have lots of customers and my contribution is a drop in the ocean.