Posted: 07/03/2014 at 19:17
A week or two ago I ordered The Sutton Rhubarb from Chris Bowers and because I never like to just order one thing I got a couple of blackcurrants too that I'd had my eye on on another website.
They came yesterday. I eagerly opened it up only to find the Rhubarb, the whole point of my order was missing. I checked all through the bag under all the straw which went everywhere for a delivery note but there was nothing! I checked my emails to see if they'd sent an amended delivery note. Nothing!
I sent them an email asking what was going on. I was very polite saying hello and
I got one line back from John Bowers. Not a hello, dear Jim, kiss my **** nor nothing. One line. 'With respect" Which in my book means 'brace yourself I'm about to insult your intelligence', "it does state quite clearly that this variety is sold out on our website."
Well it did the day after but as I just replied, 'are you saying I'm stupid?' If it had said 'SOLD OUT' when I placed my order would I have placed the order? I'm so livid. The blackcurrants were weedy, one had corral spot on part of it they'd been too lazy to cut off and the other was broken. With another bit loose so I have no idea which one that came from. I can't remember when I had such a flippant response from customer service. Not even Primose that I've slagged off so much here were rude, nor Ashridge Trees terse. Primrose I take it all back!
It's so unnecessary. I'll have to add Crhis Bowers to my list of companies NEVER to shop with again! In fact they go to the TOP of my list and I think I'll take Ashridge Trees and Primrose off. So Chris Bowers congratulate yourself for exonerating Primrose and Ashridge Trees.
I really wouldn't recommend anyone that cares about getting a service shop with them either.