Posted: 16/06/2017 at 22:31
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order at any time up to 14 days after receipt. If you wish to cancel an order please contact our Customer Care department within 7 working days after receipt. You must take reasonable care of the goods whilst in your possession and they must be returned to us, promptly, at your cost. We can arrange collection of larger items, but you will be charged for this service at cost. We reserve the right to cancel any order.
Guarantee for 100% Customer Satisfaction
We promise to supply products in prime condition. If for any reason you are not 100% delighted upon receipt of your order, please advise us by email or in writing within 7 days and we will offer a replacement (subject to availability), or credit, or refund the purchase price.
Please note that any manufactured goods (e.g. gardening sundries) must be returned if you require a refund. It would be helpful if photographic evidence is provided when requesting a refund or replacement.
Please advise us promptly as this allows a replacement to be sent (subject to availability) and to ensure you still have time to achieve total satisfaction from your purchases.
If your plants show no signs of healthy growth after potting or planting, providing you followed exactly the instructions supplied, we will replace, credit or refund the purchase price if you notify us within 30 days of receipt of your order.
If any item supplied in a dormant state (e.g. bulbs, bare root perennials) fails to flourish the next season, let us know and we will endeavour to replace the product at the appropriate time or credit or refund the purchase price. Any plant or bulb that fails to grow true to type will be replaced, credited or refunded.
We cannot accept responsibility for items that fail to grow due to extreme weather conditions, over or under-watering, or which have not been cared for according to the easy-to-follow instructions supplied.
These are in their terms and conditions, hope this helps.