Posted: 11/03/2013 at 21:41
Ordered a selection of Echinacea's from Crocus through the Daily Telegraph, some of which cost £9.99 each!
When they arrived talk about a dissapointment,I thought I would receive well established plants, instead they were small rooted shoots, with no top growth (which was to be expected) one of which was completly dead.
I reported it and was immediately sent a replacement, which was worse than the first,no plant only some dead gunge when I tipped it out off the pot!
I reported it again, this was the reply I got.
Thank you for your email.
I have spoken to one of our plant experts,
Who has advised these plant are currently still dormant,
They should be looking like there is nothing there at the moment
They should start seeing some new growth at the end of April.
If you still do not see any growth in April,
Please do come back to us for a refund.
I emailed them again and explained that there was no plant in either pot, and as they appeared to be a bad batch to send any other variety instead, so far I have not had a reply.
With the plants came planting instructions, which included in bold type
"THE BIG PRINT!
We guarantee only to send you top-notch plants,and will inspect everything carefully before it leaves to make sure it is in tip top condition!
What a joke, and up to ordering mine I had only heard and read only good reports about Crocus especially in The Telegraph gardening section!
In the garden centres, it is not possible to obtain the latest varieties which I am willing to pay extra to get,so I have to use mail order and they just send out the rubbish which no one would pick up at the garden centre!
Thet cannot all be useless!