Posted: 19/12/2013 at 18:49
One to avoid at all costs is Parcel Force!
I sent a frozen food hamper to a friend of mine (haggis, black pudding etc) and unfortunately he wasn't at home when they tried to deliver on a Friday. They didn't leave a calling card (and apparently with them you cannot pick up from a depot anyway). They wouldn't redeliver on a Saturday as that is a premium pre-pay service and delivery was eventually on Monday.
Needless to say the food had thawed out and my friend was wary of consuming it.
I telephoned to complain and got absolutely nowhere with it. I would not hesitate in never using them again!