Posted: 28/10/2016 at 08:10
I haven't seen the film but have heard about the main content areas. Having worked for DWP I am aware that the types of scenarios played out are genuine and shouldn't happen, but they are a tiny minority of the people claiming ESA. Many of the problems were created by ATOS and the way they pressured their staff to get through as many medical assessments as possible in a day. ATOS were stripped of responsibility, or chose to terminate their contract, depending on which version you believe, a couple of years ago.
There are jobsworths in DWP - I dealt with plenty of them when I worked there. There are many more staff who care deeply about the people who need support and want to get a fair outcome. Pressure from senior management, once again to get the numbers, puts those staff in an impossible position. Do they hit the work targets or do the job thoroughly and be disciplined or sacked for not hitting the targets? Be under no illusions, hitting the targets and doing the job thoroughly are mutually exclusive goals.
I'm just glad I'm no longer in that situation.