London (change)
Today 17°C / 10°C
Tomorrow 16°C / 9°C

macks-boy


Latest posts by macks-boy

4 returned

Non Support of Poor Companies

Posted: 05/04/2013 at 13:49

Attn;- Miss Becks

I don't understand what you mean by shouting at posters...???

Non Support of Poor Companies

Posted: 05/04/2013 at 13:47

LorraineP

"Disapointed" was in my first letter to Thompson and Morgan, I actually started by saying: "I'm Sorry to Report"...

I have tried to copy and paste my original letter to them onto here but am unable.

As for "Patience"

I believe that waiting for 4 months before getting the plugs I had ordered which were then of no use to me is more than Patient...!!!

Non Support of Poor Companies

Posted: 05/04/2013 at 13:38

Reply to  SOTONGEOFF.!

To start with:-

I HAVE NEVER BEEN IMPOLITE TO ANY PERSON WHEN ATTEMPTING TO SORT A PROBLEM...!!!

As having been in the retail trade most of my life, I know how it can feel being accused of something that you are NOT in control of.

I have ordered many products from different companies, there have been good and bad things happen, but usually after a letter or telephone call, the problems is solved.

Not with Thompson and Morgan, the lady who I spoke with was Downright Rude from the word go.

Also I did not slam the telephone down on her, I told her as she was being so rude I was going to end my call.

As for not writing or sending emails. What are these services to be used for...???

Non Support of Poor Companies

Posted: 05/04/2013 at 12:22

I have always believed that ANY company can make a mistake, we are "all" human.

I Believe the way it is Rectified is the way to judge that same Company.

I have now Stopped using Thompson and Morgan due to their totall lack of responce to a problem with an order that I placed with them.

I had orderd a tray of "Plugs" which when they arrived were almost all dead.!

I wrote to Thompson and Morgan with "No Responce"

I telephoned them and was told the plants would be replaced, nothing arrived.

I telephoned again, got a "Very Rude" lady, eventually I put the phone down.

I then sent an e.mail, every day for 56 days with not one reply.....

 

But I did receive a "Replacement Pack" 2 months later with no letter or any kind of communication.

Obviously this was far too late for my planed layout.

A large number of my Allotment Buddies feel the same about Thompson and Morgan due to their own idividual problems.

4 returned

Discussions started by macks-boy

Non Support of Poor Companies

Naming and Shaming poor Suppliers. 
Replies: 84    Views: 3188
Last Post: 11/04/2013 at 11:52
1 returned