Posted: 06/05/2016 at 10:44
You did announce that the forum would be changing in order to be usable on newer technologies such as mobile phones and asked us well in advance what features we would like to see. Someone somewhere has completely ignored most of the answers apart from improving picture quality. Given the fiasco so far it should be no surprise to you or the team that people are disappointed, frustrated, dismayed or angry in various degrees.
Any web designer worth his or her salt should take into account the look and usability of a site, especially when "upgrading" an existing one. Your team has actually managed to reduce functionality - being able to jump to unread posts was already possible so not a new request - and visual appeal and usability for everyone from the clear sighted to the visually challenged. Those of us witha background in IT and/or customer relations or PR can't believe that you would have launched an untested site on an unsuspecting community.
You cannot be surprised that people will vote with their feet and go elsewhere. You and the team need to act quickly to retain the good will of this active community and not try the patience of those willing to give you a few days to fix it.