Posted: 11/11/2014 at 23:01
KT, that is diabolical, there is a complaints procedure though and it may help to try that.
After my own top class NHS service in late July August the follow up has been a bit chaotic. The Hospital is three fields away yet I got a follow on appointment to another hospital in another town. I contacted my Consultants office and it was immediately changed to my own Hospital with a letter following cancelling the other town two days later. The next appointment the same thing happened, phoned the office and it was changed, sometimes it pays to shout.
Hope it all gets sorted because the actual front line NHS staff I found are brilliant as with all things the behind the lines service is rubbish.