Posted: 15/01/2014 at 13:45
I ordered Begonias in January 2013, they arrived on time and in good condition, Impatiens for a neighbour were battered only 50% survived, Chrysanthemums were very late and small, the labelling was totally wrong, so the resulting display was a joke.
In November I ordered a 20kg sack of peanuts at a bargain price, upon checking progress of the order I found that it had been "completely cancelled" however my credit card had been debited with the full amount, an email to Customer Services did receive a response explaining that the "Black Sunflower Seeds" had been withdrawn from the catalogue and that my payment would be refunded. One month later no refund, another email was sent... no response ..... another email sent ..... still no response.
Hopefully my card company can sort them out.
Beware of "The Canny Gardener" stick with JPD at least they are honest.