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Pennine Petal


Latest posts by Pennine Petal

Non Support of Poor Companies

Posted: 06/04/2013 at 09:55

Thanks Joslow, it's my pet subject.

Interestingly the majority of people don't complain, generally because they can't be bothered, because they don't think it's worth while or because they dobn't think they will get anywhere. I do complain, because I think it is imortant, but even I sometimes can't be bothered. There are some things we put up with, we have a zone of tolerance, others we stamp our feet about.

Sorry, the lecturer in me coming out. I find it such an interest subject. I teach my students to become customer experience guerillas

Good Evening FORKERS

Posted: 05/04/2013 at 23:16

Zoomer, stay away from women in very high heels, they fall over a lot

Non Support of Poor Companies

Posted: 05/04/2013 at 21:45

What an interesting and lively conversation! I teach customer experience, there's someting called the service recovery paradox. If the company recovers the service failure very well, the customer can go away happier than they would have if nothing had gone wrong. I quite like that idea, whether it is true or not.

BTW, as customers we have to complain, because if we don't how will the company know that we are not happy. They won't always respond, then we vote with our feet.

Social networking sites like this one are making life very difficult for business, because we talk to one another and spread the news when companies upset us

Martin Lewis of moneysupermarket.com suggests that you always complain to the managing director.

Fork Handles

Posted: 05/04/2013 at 07:24
How did that happen?

Fork Handles

Posted: 05/04/2013 at 07:24
Morning, still in bed, but thought I would drop in.need to get up and do some working. Assignments won't mark themselves. Have to get some done before I go to the hairdressers.

Fork Handles

Posted: 05/04/2013 at 07:23
Morning, still in bed, but thought I would drop in.need to get up and do some working. Assignments won't mark themselves. Have to dome before I go to the hairdressers.

Lupins

Posted: 03/04/2013 at 18:46
Slugs always eat my lupins, have given up.

Fork Handles

Posted: 03/04/2013 at 18:44
I'd like a nice conservatory GG, but listed cottage, so can't. I wonder if you can get delisted?

Fork Handles

Posted: 03/04/2013 at 08:36
I got 3 auriculas yesterday, so pretty, and a polyanthus. Put them outside on a little table near the back door. Saw the heavy frost when I put the milk bottles out, so covered them up with some bubble wrap.

Morning BTW!

Cats

Posted: 02/04/2013 at 22:21

I put up with cats coz I love em

 

Discussions started by Pennine Petal

Weather forecast?

Where has it gone? 
Replies: 3    Views: 688
Last Post: 08/01/2013 at 07:00

iPad help

How do I upload photos using an iPad pls? 
Replies: 0    Views: 373
Last Post: 20/10/2012 at 12:39

iPad help

How do I upload photos using an iPad pls? 
Replies: 7    Views: 778
Last Post: 11/11/2012 at 07:16

Aftercare of geums

Not many flowers this year 
Replies: 28    Views: 2719
Last Post: 02/09/2013 at 09:09

ID help please

Replies: 7    Views: 795
Last Post: 18/09/2012 at 18:39
5 threads returned