Posted: 02/07/2013 at 11:00
Sorry for late posting on this thread. Fidgetbones, don't expect your Insurance Co to report GF visit to the police. My wife's car, whilst stationary, was hit in the rear by a builders van - the Insurance Co said they would deal with the Third Party, and keep us in the loop, especially as my wife wanted to recover her £200 excess. We heard nothing, then when policy renewal papers arrived, I phoned the Insurer to find out what was happening. Turns out the TP was uninsured, and was a 'man of no means', and not worth pursuing through the Courts. My wife lost her £200 ,and her premium was increased as she'd made a claim on her policy.
When I asked the idiot claims people at E-sure what the police had said, I was told they hadn't reported the matter to them! They said it was not their job to report it - I replied that if they had bothered to tell us what was going on( as they had promised to do)', we could have taken over. I spent a lifetime in Insurance and I cannot believe how utterly useless and superficial claims handling has become.
When I told them we would be renewing elsewhere, their first question was ' have you got a cheaper quote?' - when I said the reason for looking elsewhere was totally due to their ineptitude, they could only say that they couldn't do any more. I tried to explain that the claims service a company offers is in fact, the product they are selling - when paying a premium, people are buying a 'claims service' - that is all an Insurance Co can be selling. In my wife's case, the service was non- existant.
So, Fidgetbones, tell the police yourself - it will be a matter of record whether used or not.
Hope you feeling better today!