Posted: Yesterday at 15:19
Margaret - there is an earlier thread on this forum re the poor customer service from T&M. You should be able to find it via the Search facility.
There appeared to be a CS operator who responded fairly positively to complaints and undertook to deal with them swiftly. Can't recall his name - just that he was "on duty" at weekends. Other than that, I believe some people found complaining via Facebook tended to get a quicker response to their complaints.
Hope this helps before you go into complete meltdown