Posted: 08/06/2016 at 19:58
I received this e-mail today, still doesn't explain why this is happening.
From Subscribers office
Thank you for your email regarding BBC Gardeners World magazine.
Please accept my sincere apologies regarding the inconvenience caused.
Upon checking the subscription details I can confirm that we have previous requested that all your issues are delivered by Royal Mail and not our Hand Delivery service.
As you as still experiencing problems with your delivery I can confirm that I have requested this again immediately.
I can confirm that I have ordered a replacement of the June issue for you, we kindly ask that you allow 5-7 days for this.
Due to the problems you have continued to experience I have extended your subscription by 1 issue to compensate you for this.
Once again please accept my apologies and if I can be of any further assistance please contact me.