Posted: 25/02/2016 at 14:12
I have recent experiences with Argos (sofabed) and Homebase (shed) and both show the poor service that we are meant to accept!
Argos: sofabed ordered and paid for October. Delivered beginning of December - broken. Date for replacement given - they failed to deliver. New date set for end of January, subsequently changed to mid February. They failed to turn up (again). The contract has been cancelled. Letters sent to CEO (recorded delivery) elicited no response. We await collection of defective item and refund + compensation.
Homebase: Shed: ordered beginning of January. Delivered with a broken side panel.
Three deliveries attempted to replace the broken panel - except they sent the wrong one each time. Finally they delivered the right one. And then tried to deliver another one the following day!
Persistence is required to get things satisfactorily sorted out (and believe me, I'm being very persistent with Argos). But what an indictment of our "Customer Service".
If all else fails, the Small Claims Court beckons. Trading Standards can exert pressure, but they deal with the criminal law rather than consumer law per se.