Reply to SOTONGEOFF.!
To start with:-
I HAVE NEVER BEEN IMPOLITE TO ANY PERSON WHEN ATTEMPTING TO SORT A PROBLEM...!!!
As having been in the retail trade most of my life, I know how it can feel being accused of something that you are NOT in control of.
I have ordered many products from different companies, there have been good and bad things happen, but usually after a letter or telephone call, the problems is solved.
Not with Thompson and Morgan, the lady who I spoke with was Downright Rude from the word go.
Also I did not slam the telephone down on her, I told her as she was being so rude I was going to end my call.
As for not writing or sending emails. What are these services to be used for...???