Posted: 28/09/2016 at 11:40
It is one of the downsides of rural living unfortunately. The further you are from the exchange and cabinet the worse the signal gets, think of it as the further you stand from the fire the less heat you feel. Add in opportunities for line damage from trees etc. and you can end up on a poor line pretty easily.
All of the infrastructure (exchanges, cabinets and lines) is owned and operated by Openreach which although is part of the BT group does not deal with customers directly. You need to contact your service provider to sort out any problems and that can be a real hassle. Although TalkTalk have a poor reputation for customer service they are not alone, just try getting decent support from BT's very offshore call centres!
There are a few checks you can run yourself to see how your line is performing. First one to do is a quiet line test on your phone line. Dial 17070 then select option 2 - if you hear crackling then you have a poor line and should report that as a telephone fault to TalkTalk (don't mention internet at this point). Fixing telephone line faults will automatically improve your internet. If you start by saying your internet service is poor there are far too many ways for them to wriggle out of doing anything by blaming your equipment and wiring.
You can also try this BT site which will check what broadband you should be able to get - http://www.dslchecker.bt.com/adsl/adslchecker.welcome That should show you all of the services and the likely speeds which you are able to get from any supplier, it all comes down the same wires. The results table will probably only show ADSL products as available for you.
I am assuming that services like Virgin cable come nowhere near you so are not an option.