Posted: 01/04/2015 at 17:11
Bekkie - as I said on the other thread I think you should post a 1 star review on the website to flag up a product which clearly did not perform properly for you. I think there is another very poor review on there as well so people will at least be forewarned there could be an issue if they go ahead & buy the product.
I'm not sure how interested Trading Standards would be as the company have given you a full refund & the product is not actually dangerous - but you might want to look at the Citizen Advice web site where they explain what is meant by "Fit for Purpose" and "Satisfactory Quality".
I would say that an item which is advertised as a 'greenhouse' for use outdoors should be able to withstand normal elements of the Great British weather. If there was no requirement for you to put it in a very sheltered spot it should really have been at least as robust as a small tent.
I don't think you are making a fuss about nothing - £50 is not peanuts is it?