Posted: 02/11/2014 at 09:10
Mike - above advice is sound you MUST hang up on these people - they could corrupt your computer or data or steal security info.
Re the probs you are having with said computer -
1) Do you have important data backed up to a second portable hard drive? If not - you should do it asap - then if the software goes kaput you don't lose everything. It is good practice to do this reguarly.
2) Windows XP is no longer 'supported' by Microsoft so they have issued no security updates since April 2014. You are therefore at risk of virus / malware attack if you continue to use XP to access the internet.
3) I think you will have to bite the bullet & look at buying a new operating system - I'm not sure which Windows number we're up to now (I'm an Apple geek) but it might be worth paying someone to do a backup / check for viruses etc / and nice clean install. I don't use PC world often but I think they might be able to help - especially if you're buying new software.
Failing that, a techie friend / grandchild might be able to help but I do think you need to upgrade your software asap