Posted: 04/10/2014 at 09:39
Well done Verdun - I really hope the new home is at the opposite end of the caring spectrum to the current one.
Lyn - that's horrible & very disruptive for you. Do you know when you are likely to get a visit yet?
I'm sorry some of you have had bad experiences with GP receptionists. I must be very lucky because I have always found receptionists at different surgeries used over the years to be very helpful.
I think the reason they ask why somebody needs an appointment is so they can do a form of triaging to ensure those in most need are seen urgently. I have never been asked for any really personal or intimate information by a receptionist but I always volunteer the info that I need an appointment but it's not urgent or because I have an earache / eye infection (whatever) that I'm concerned about. If I know what's wrong with me & what I need (cystitis / antibiotics was favourite a couple of years back!) I tell them so they can arrange for a prescription and / or short appointment with a doctor or prescribing nurse.
For the non-urgent stuff the receptionist just makes an appointment. If it is patently urgent she makes a same day appt. For everything else the surgery has a triaging system where a nurse or doctor phones back within the hour to determine if I should be seen the same day or whether it can wait.
I don't think the receptionists are being nosey - they are just trying to allocate a short ration of appointments in the most effective way.
(Head ducked for rotten tomatoes / bad eggs etc - and, no I wasn't a doctors receptionist when I was working )