Posted: 05/04/2013 at 14:21
I have to say its only been recently that i realised capital letters means shouting on the forum. I know when I used capitals it was to emphasise points made.
I understand the frustration of macks-boy....he aired this correctly here only to be told he is "shouting".
Because capital letters are used it does not mean, and should not be seen as, shouting and we fellow gardeners should empathise instead.
"less is more" macks-boy. To complain is correct. Complain to the manager or ask to speak to someone in charge...to take responsibility. Express disappointment, never anger. Also realise those persons you complain to are ordinary people too just doing their jobs. I'm pretty good at it now....only because being angry was how I used to behave myself in my younger days and realised it doesnt really work. Also I have been involved with CAB among others etc and have learned that FIRM.....oops! shouting again!.....diplomatic, tactful complaints are more effective. We all learn in life, but too many letters, emails etc would likely be ignored, macks-boy, unfortunately.
I would write again....just one more time...to THE MANAGER. Express your disappointment with their service, accept you may have over-reacted but feel let down by T & M. Their replacement arrived too late. The effective phrase to use is "unfit for purpose". Ask that the manager reinforces your faith in T & M by addressing this issue more favourably.
Good luck macks-boy. Let us know how you get on, ok?