Posted: 04/10/2014 at 00:01
Getting mum moved. . Think my aggression upsets the officials but I really don't care.
Doc called me yesterday and suspects a pain patch the hospital applied as causing problems and today we tallied times etc and think this is the case of mum's confusion. At last her glasses were found. Her hearing aid will be replaced ...the home will pay as I insisted they are responsible.
Had a meeting there again this morning ...where one official got right up my nose to,the extent we had a mini spat. As we parted and shook hands I gave him a strong squeeze that made his eyes water. Very satisfying. Why do officials think they understand everything better than we do?
I have logged the incidents at the home and will send a formal complaint ....the management is poor, communication with the staff is not good, and the staff need proper training. The home is far too big and noisy....oh, the issues are too many to list.