Posted: 07/09/2015 at 17:10
Well, thst's not good enough Sally.
Are you happy for them to take turf back? If so, that's what you should do.
Leatherjackets should not be in that turf if the suppliers are genuine and reputable.
ask to speak with the manager/owner and ask him to inspect the turf himself. If you paid by credit card you can contact the bank on the basis of not fit for purpose.
Do you have a receipt? Pay by cash?
Be firm and state that the turf supplied is not as described. Tell the turf supplier you intend to contact Trading Standards if they do not reimburse you.