Posted: 05/11/2014 at 20:00
Very angry....again! My mum, in her care home, was in poor shape last evening when I called on her. Several reasons why but because of not receiving the best care. angry last night with the staff and again this morning. Rang social services and asked for spot check. Spoke to manageress at home. wrote letters to officially record my complaint. Since then a cousin...mum's niece.....called on her and was shocked. Amongst other things my mum was in some pain and asked for a doctor, her "lunch" turned out to be cold porridge from breakfast ( it was not removed) and she had no tissues to wipe her mouth ( she has an infection). The Home has again become complacent. The Home tried to defend itself again this evening but had to admit to several disconcerting ongoing issues. Finally told her the Home is accountable and its quality of care is unacceptable
Care staff have a difficult job but my mum's care comes first to me. Dementia, or on the road to it as my mum is, is difficult to fully accept. At least I will get things changed for her but most of the residents there have no family visitors. What happens to them?