Posted: 02/05/2016 at 17:55
As with everything there will be those who will sing T & M's praises but most of us think T & M are a lousy company.
Belinda, get back to T & M and say you are not satisfied and demand a refund. say you have mentioned this on a garden forum. If you get no satisfaction ask to speak to the manager...firmly but respectfully say their product is " not fit for purpose" .
sometimes you need to be resolute....you will win in the end.
Better to receive a first class clematis from, say Taylors, than to get 3 rubbish plants.
Never yet have I failed to get a refund or replacement for anything not up to scratch