Posted: 11/01/2015 at 11:57
take a photo.
Contact supplier and describe the condition of your plants. It is their responsibility to refund or replace. No doubt of that. They are "unfit for purpose".....always a good phrase to include. Their disclaimer is illegal. The supplier will prob offer refund or replacement and likely not to ask you to return your plants.
you need to stand your ground.....no hole will open up to swallow you so have no fears.
i would pot up those plants into 9cm pots and water well. Keep them indoors in warm.
never yet have I not had replacement or refund from anyone.
A few good threads here will advise about good suppliers
if you feel,you aren't getting anywhere just add you are part of a garden forum and it features good and bad suppliers and that you will publish them.