Posted: 06/05/2013 at 17:47
I had trouble with T & M a few years back. They supplied echinacea plugs that were much smaller than expected.
I complained....just a defensive attitude from T & M. I complained again, more forcibly....."plants not fit for purpose"....and got full refund.
To successfully complain you need to be persistent, to contact manager, to stand your ground and DEMAND a full refund. Believe me it works. I complain about everything that fails to be up to expectation and never lose.