Posted: 07/02/2015 at 11:05
Stick to your guns KEF. We had a long dispute with open reach and EE over broadband. Ended up with excellent compensation ....have to not accept their first offers and stick to your own demands.
i also spoke to the engineeers and reminded them not to put in any charges. This has always worked for me. Often it's at the whim of the engineer if he puts in a charge or not. When he's agreed not to put in a charge you can remove your hands from his throat