Posted: 29/12/2014 at 17:57
Victoria, ring them again and say it's not what you ordered. Re affirm your disappointment and ask what they are prepared to do about it. You have nothing to lose by speaking up and everything to gain. If you don't get satisfaction ask to speak to the manager and, failing that, say there is a thread on a popular garden forum re plant suppliers and growers.
Never yet have I failed to get replacememt, reimbursement, etc from any purchase I have made. Its just a case of standing your ground.