Posted: 11/05/2013 at 21:33
gfk etc. I am afraid I am not at all impressed by your arguments... it's just a matter of proper planning beforehand and realising that you are in prime position to do something about this important issue, rather than the somewhat formulaic efforts each year... oh look there's the best in show, let's go over and interview them!
When I see feedback type programmes on TV where ordinary folk comment adversely about the programmes they see there is always an apologist rolled out with the standard book of excuses ... never an apology or acceptance that the public might have a point. I would love to see this part of the training manual.. it must be a classic.