Posted: 01/05/2015 at 13:16
Hello Natalie, When I suffered poor service from T&M about 10 years ago this was the excuse trotted out then. It is not acceptable to quote you are busy. It is up to you to have sufficient resources to cope.
If I suggested that your advertising should say..." if we are busy we warn you now that we will keep you waiting" you would think me stupid. However this is effectively what we are experiencing.
I wish I had a free packet of seeds for every time I have been told that "we are experiencing an unexpected level of business..." Basically you are under-resourced to satisfy our needs.