Contact us
To ensure your query or comment reaches the right place, please take time to read the information below.
Contacting the web team
For general comments or queries regarding gardenersworld.com, please email us: website@gardenersworld.com
Unfortunately, we're unable to offer a one-to-one gardening advisory service. Need help or gardening advice? Search our extensive archive of projects, videos and features or post your question on our friendly forum.
Secret Garden
Subscribers to BBC Gardeners’ World Magazine have exclusive access to Secret Garden, an online space for members of Subscriber Club. To activate access you’ll need your 10-digit subscriber number, beginning with a ‘4’. You’ll find this on the address sheet that comes with your subscriber edition of the magazine, above your name and address. If you don’t have that, don’t worry - there are several ways to access your number.
How do I find my subscriber number?
Our customer service team will be happy to supply this for you:
Tel: 03330 162 123 (lines open Monday to Friday 9am-6pm, Saturday 9am-1pm)
Email: gardeners.world@buysubscriptions.com
Online: buysubscriptions.com/customer-services/contactbuysubscriptions.com/customer-services/contact
If you do have your subscriber number but are having trouble activating your Secret Garden access, please visit our help page.
If you need further assistance, please drop us a line.
Subscription queries
To find out more about subscribing to BBC Gardeners' World Magazine, or to manage an existing subscription, please contact our customer service team by one of the following methods:
Phone: 03330 162 123 (lines open Monday to Friday, 8am-6pm and Saturday, 9am-1pm, orders only).
Calls from landlines will cost up to 9p per minute. Call charges from mobile phones will cost between 3p and 55p per minute but are included in free call packages. For overseas subscriptions, call +44 (0) 1604 973 748.
Email: gardeners.world@buysubscriptions.com
Online: buysubscriptions.com/customer-services/contactbuysubscriptions.com/customer-services/contact
Where are the plants I ordered?
If you wish to check on the status of an order for a plant offer advertised in BBC Gardeners' World Magazine or on gardenersworld.com, the quickest method is to contact the supplier directly. To contact the Gardeners' World Magazine Reader Offers team, please email: offers@gardenersworld.com
Gardeners' World TV programme
To catch up with the most recent editions of the Gardeners' World TV programme, and for details of plants and gardens featured, please visit the BBC iPlayer.
Please direct any comments, questions or queries regarding Gardeners' World TV programme to the production team at gardenersworld@bbc.co.uk
Contacting celebrities
We're sorry, but we can't provide signed photographs of television presenters or pass on messages to them. Please contact celebrities via their appointed agents.
Contacting the magazine team
If you wish to contact the BBC Gardeners' World Magazine team, please choose one of the methods below:
To discuss advertising, please call us on 020 7150 5092 or email Stelios Marcou.
To discuss supplying a competition prize on gardenersworld.com, please contact Simon Fulton, Mike Konig or Tim Bennett.
If you have queries about editorial content, you can reach us by phone on 020 7150 5770.
By email:
Editorial queries: magazine@gardenersworld.com
Please send questions or comments intended for publication to the following addresses (these emails are not monitored daily):
Q&A questions: q&a@gardenersworld.com
Letters page: letters@gardenersworld.com
By post: BBC Gardeners’ World Magazine, Immediate Media, 2nd Floor, Vineyard House, 44 Brook Green, Hammersmith, London, W6 7BT.