Subscriptions

If you are a subscriber, you can manage many common requests in My Account, including:

  • Updating your address
  • Updating your payment details
  • Renewing your subscription
  • Cancelling your subscription
  • Checking your subscription status

Missing an issue?

If your latest copy hasn’t arrived, the quickest way to request a replacement copy or credit is by completing the form in the “Help” button (see instructions below). Our team will review your request and arrange a replacement or credit as soon as possible.

Contact us using the help form (recommended)

The quickest way to reach our Customer Service team is through our online help form.

Click the “Help” button in the bottom-right corner of your screen to submit a request.

Please have your subscriber number ready. You can find your 10-digit subscriber number (starting with 40 or AS) on:

  • Your renewal letter
  • The address label on your magazine packaging
  • Your order confirmation email

Phone support

Our phone lines are currently experiencing high call volumes, so wait times may be longer than usual.
Where possible, we recommend contacting us via the Help button for the fastest response.

Telephone:

  • UK: 01233 560607 (9am–5:30pm, Monday to Friday)
  • US/Canada: (610) 510-6690 (9am–5:30pm EST, Monday to Friday)

All other correspondence (magazine, website, apps, feedback)

If you have comments, questions or feedback about our magazine, website or apps, we would love to hear from you.

Please note: the contact details below cannot support subscription-related queries – for subscription help, please use the Help button.

Plant orders

If you wish to check on the status of an order for a plant offer advertised in BBC Gardeners' World Magazine or on gardenersworld.com, the quickest method is to contact the supplier directly.

To contact the Gardeners' World Magazine Reader Offers team, please email: offers@gardenersworld.com

Gardeners' World TV programme

To catch up with the most recent editions of the Gardeners' World TV programme, and for details of plants and gardens featured, please visit the BBC iPlayer.

Contact the web team

For general comments or queries regarding gardenersworld.com, please email us: website@gardenersworld.com

Unfortunately, we're unable to offer a one-to-one gardening advisory service. Need help or gardening advice? Search our extensive archive of projects, videos and features.

Contacting the magazine team

If you wish to contact the BBC Gardeners' World Magazine team, please choose one of the methods below:

To discuss advertising, please call us on 020 7150 5474 or email Tim Bennett.

To discuss supplying a competition prize on gardenersworld.com, please email website@gardenersworld.com.

If you have queries about editorial content:

You can reach us by emailing: magazine@gardenersworld.com

Or by phone on 020 7150 5770.

Please send questions or comments intended for publication to the following addresses (these emails are not monitored daily):

Q&A questions: q&a@gardenersworld.com

By post: BBC Gardeners’ World Magazine, Immediate Media, 2nd Floor, Vineyard House, 44 Brook Green, Hammersmith, London, W6 7BT.

If you have a question about the Dutch version of BBC Gardeners’ World magazine, please visit https://www.gardenersworldmagazine.nl

Contacting celebrities

We're sorry, but we can't provide signed photographs of television presenters or pass on messages to them. Please contact celebrities via their appointed agents.