Help with accessing Secret Garden

BBC Gardeners' World Magazine

Published: Saturday, 14 September 2019 at 1:26 pm

Having trouble activating your Secret Garden access? Get help, below.

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Secret Garden is an exclusive online space for Gardeners’ World Magazine subscribers, packed with extra features, videos, offers and competitions.

To access Secret Garden you’ll need a gardenersworld.com website account and an active Gardeners' World Magazine print subscription. For help in activating your access, please check the information below.

If that doesn’t resolve your issue, please get in touch via one of the methods listed further down the page.

I'm being presented with an error message

If you're being presented with a message that there's a problem with your details, there could be several causes. Please check the possible reasons outlined below.

Secret Garden log-in screen showing an error message

My subscription was a gift

If you were gifted a subscription and can’t activate your Secret Garden access, it could be that the surname of the person who gifted you your subscription is stored on your account, rather than your own. Please contact our subscriber customer service team to update the surname on your subscription account.

Have you got more than one website login?

Your Secret Garden access can only be activated against one gardenersworld.com website account. If you’re getting a message that there’s a problem with your details it could be that you’ve already activated your Secret Garden access against another website login, using a different / old email address.

If you think you’ve previously activated Secret Garden access, please click ‘Sign out’, top right-hand corner of the page, then click ‘Sign in’ to log in with your alternative email address and password.

Want to change the email address associated with your Secret Garden access? Please send us an email and we’ll sort that out for you.

Similarly, if you’re unsure if you have more than one login registered with gardenersworld.com, please drop us a line.

Has your subscription previously lapsed and you’ve subsequently subscribed again?

If you’ve had a subscription that lapsed and you subscribed again later, your subscription number might have changed.

Special subscriber issues of Gardeners' World Magazine

Please ensure the subscription number stored on your gardenersworld.com website account is up to date, by the following steps:

Visit the ‘settings’ area of gardenersworld.com, by clicking your username, top right-hand corner of the page
In the 'Subscription' area, remove the subscriber number and click 'Save changes'.
Log out of gardenersworld.com and log back in again
Visit gardenersworld.com/secret-garden/ and input your new subscriber number and click 'Enter Secret Garden' to activate your new number.

If you have any problems with this, please get in touch.

Contact us

If you need to get in touch with us, please choose from the options below:

Gardeners' World Magazine subscription queries

To request your subscriber number, to notify us of a change of postal address, a change of name or any other query relating to your magazine subscription, contact our customer services team using our online contact form

Secret Garden activation queries

If you need further help activating your Secret Garden access, please send your name, the full delivery address for your magazine subscription and your subscriber number to:

Email: website@gardenersworld.com

Please note emails are monitored Monday to Friday, during office hours. We'll get back to you as soon as possible.

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