I am having problems with Mr Fothergills who have sent me supposedly 20 large plugs of a trailing begonia. When I came to pot them on 3 of them were so small they just disappeared leaving me with 17. Two of these broke off from the root ( I have repotted them in the hope that they will reroot).
Basically the root system is non existent - I didn't see any roots in the soil so they hadn't reached the edge of the plugs and this is not what I expect of large plugs.
I sent them photos and have emailed them twice and all they do is give me an acknowledgement email with a new case number, then nothing.
Jersey plants on the other hand have just sent me 20 Antirrhinums with strong roots showing and whilst some of the plants were bent and had to be snipped due to bad packing, I have been able to replant those as cuttings and they will take I'm sure. So I am actually quite happy with Jersey Plants but fuming with Mr Fothergills.
I feel a phone call coming up.