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9 messages
25/04/2014 at 15:23

Ordered some Citrus trees from Suttons Seeds and 2 were fine. The third was a red lime tree and this is the state of it upon receipt:

Having sent them photos they are still reluctant to admit that the state of the tree is unacceptable. They keep stating it will grow on fine but that is not the issue. Still not agreed to replace it with a more healthy specimen and although they are going to collect it if their "experts" agree nothing is wrong they are going to charge me for the collection.  



25/04/2014 at 15:25

Another pic next to the green line to show the stark contrast between the two trees:


25/04/2014 at 15:47

Are you sure that is a lime?

25/04/2014 at 15:51

I did wonder as no delivery note in the box, whereas the green lime to the right there did have one.  Arrived with a dozen and half leaves fallen during transit, rest of them are curled and it is covered in some white powdery splash-back (Could have at least sprayed it down before shipping). Also compost was wet through and still is after a week in the conservatory (they are supposed to be dry) and covered in moss/grass.

Just not an acceptable state in my eyes irrespective of whether it may grown on eventually and survive.

25/04/2014 at 16:03

Ah. I see now. I thought they had white markings on the leaf like a Angel Wing Begonia. 

There are new shoots and i think it will recover but that is not the issue. That is a terrible condition for them to be sent out in.

25/04/2014 at 17:01

I think if it was in a garden centre and the customer could look at it before purchase, there is no way they could sell it.

I think they should replace it.

25/04/2014 at 17:06

If that was in a Nursery there's no why I would buy it, so I don't see why they should expect a customer to accept it. 

25/04/2014 at 17:24

That looks wonders why they didn't even bother to remove the moss.....that is a dead giveaway.  I think they are taking the mick  if they seriously expect you to be satisfied with that  I thought my Citrus trees looked rough after a winter outside but they look a darn sight better than your poor specimen.

Just as a point of interest, there used to be a specialist Citrus nursery.......on the south coast somewhere I think but I'm afraid I cannot recall the name.  There are most likely other nurseries which specialise in these trees...........might be worth looking around.

Anyway, good luck with getting either a decent tree or at least a full refund

25/04/2014 at 23:24

After posting on their public Facebook page I got the customer service I should have received over a week ago. They are going to collect at no cost to me and replace with a suitable healthy replacement. Shame it took that escalation to resolve the issue after over a week of emails and telephone calls where they were being obstructive and extremely unhelpful at best (and totally ignoring their own guarantee published on their own website).


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