Hello Stephanie,
It sounds as though you've given your hibiscus a good spot and mulching and not pruning it is the right approach.
Have you ever tested your soil? Hardy hibiscus do not thrive in acid soil. If you want to know if you have acid soil you can buy soil testing kits from garden centres. Sometimes some parts of the garden are different from others so it's good to test all over. They also like moist (but free-drained) soil, so it's good to give them plenty of water in the summer.
Having said all that, my dad moved into a flat where there was a hibiscus that wasn't thriving at all. His soil is alkaline so it should have been OK. When we dug it out to remove it, we found it had been planted several inches too deep, so that gave us the answer!
Do let us know how your investigations go and good luck,
Emma
gardenersworld.com team