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If you want action post your complaint on their Facebook page, it's full of them.
I ordered 3 packets of seeds and some plug plants in April.
T&M stated that the seeds would be delivered within 3 days and the plugs by the end of the month. The seeds took 2 weeks to arrive (in the same time another supplier had delivered within 72 hrs of order), The plugs didn't turn up so in May I emailed them & heard nothing.
I emailed them again and then held on the phone for over 20 minutes. They said they'd look into it and phone me back. 48hrs later a nice young man rang to assure me that he'd seen my plants and that they would be dispatched shortly.
Early June they sent a letter to say ...sorry no plants available (these were plnats that were menat to be dispatched in April) But don't worry we'll refund! I've just had the refund, not only is it £5 light (they refunded £9.99 not the £14.99 they charged my card) but they have not refunded the extra postage for the plants which they failed to send. So now i've paid £6.90 for the postage on 3 packets of seeds. What a cheek
Ceanothus - that's disgraceful - I'd contact Trading Standards!!!
Having read all the posts re T&M and had poor experiences myself, should we not start to put pressure on the BBC to remove T&M from the partners list and put pressure on BBC publications to refuse to carry their advertising as well.
I can understand that advertising is money, however bad suppliers, reflect badly on those who they advertise with.
Both Thompson & Morgan and J Parkers have come in for some fierce criticism on this forum, with little sign of improvement from both companies or the necessary dose of humility recognizing the fact that they need to improve, other than a terse post on this and other threads.
Even if they are British should they not improve to compete in this competitive world.
I would suggest that the increasingly poor reputation of T&M reflects badly not only on this site, and the BBC in general.
I agree............T and M used to be good 20 years ago but they seem to have lost the plot re quality and customer service.
As for Stick to British.......how many of these companies are British owned these days ? Without a lot of research, you wouldn't really know........so many takeovers, etc.
Sadly, British is not synonomous with excellence......be it goods or services..........we should use them if we can find them but let's not kid ourselves
I think T&M have their place in the market, but personally I don't think GW should associate itself with them as I think it drags them down. I suppose GW are trying to promote the view of value and affordability, but no doubt they have a massive contract between them. I don't take up the offers due to experience of buying directly.
I was very ill all of last year and not really recovered by March of this so I ordered garden ready plants from T & M. I did ring up to ask were they likely to arrive shortly and they did, or three of the four lots did. Fine, healthy and very well packed they were as well. The geraniums are not due yet which seems a little strange but if they are as 'looked after' as the apricot begonias etc I have already received I will be well pleased.
You don't need to convince me..............my Oh grew up in the Lea Valley wheni t w s at the height..........Tom,s Cues, Chrysanths etc That no longer exists.................what we do now is raise nice juicy Strawbs to send out to the Middle East.
Everything is market driven these days...............you cannot get away from it.#
Sad but true..............at least I have my allotment..........and I do just pick and eat my salad leaves whether or not they have been attacked by slugs.......can't be ar**d to be too finicky
I ordered 3 bulbs of a Pleione orchid collection from Vernon. Despite them saying that 'cultural instructions' would be included, this was absent. I called them, to be told that a 'horticulturalist' would send me some info by email. Lo and behold, the reply came from T & M, but the supplied info was virtually useless. It had no info about Pleiones, and was just general information saying that Orchids like a well-drained compost.
When I searched on the internet I found a page specifically devoted to Pleiones, which gave me so much information about them.
I ordered lily bulbs on a "special offer" via the Daily Telegraph: delivery was delayed (and some!) and the actual bulbs were not what was ordered. I planted them anyway, and overall, the results have been pretty OK (even if some didn't do anything - but it was very late to be planting them!)
I hadn't realised that the DT offer was actually for T & M products: I have never had good results with seeds etc so wouldn't have bothered if I had known.
On the plus side: the white lilies were planted in the centre of a large pot. Around the edge I planted Acidanthera corms. As the lilies finished flowering, the Acidanthera came into flower (and are still flowering) and it has been a lovely display of white flowers - one which I will repeat. (btw the corms were from Poundland. Good value. Guess how much I paid for about 50 corms???)
Thompson and Morgan - Appalling (rip off) so called customer care- spent £100 plus on plugs - 30% plants survived - emailed 9 times since (last 10 days) initial 'auto response' and still nothing - not even common courtesy - same issue wilted, dead, poor packaging on T and M issues forum website - same plants- begonias, bidens etc- same delivery issues etc etc - beware - didn't even acknowledge GW mag subscriber discount should have been my first alert -GW have already acknowledged, but nothing from either since
They spend a fortune on advertising and photography to entice you but once they have your money, you are treated with disdain. The service is appalling, their phone service is a joke. They are full of apologies but the service does not improve.
I will never use them again.