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08/07/2013 at 07:49

I ordered some plants from Van Meuwen last year. The daimond jubilee rose they advertised was nothing like the colour ir was supposed to be. I complained and they sent me a replacement which has yet to flower. Before I realised my mistake I had also ordered some very expensive foxgloves whihc had won a prize at Chelsea - they have now flowered as plain old purple. I also had an order in for 2 blue moon roses - wanted for a particular colour scheme. I emailed them and asked for reassurance that I would actually get what I was paying for - they assured me I would. One has now flowered - PINK, the other is a sickly twig. I contacted the to complain on 25 June and have yet to receive a reply. I do advise against using this company.

30/11/2013 at 11:29

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Don’t go there ordered some bulbs in October which were offered as a sale item, well here we are last day of November and no bulbs. I phoned to enquire their whereabouts and was told they were awaiting delivery from their suppliers.  We if they are sale items one would assume they were in stock and surplus to requirements. December is too late to be planting bulbs I explained and I was told to read the small print it informed me that it would be a November delivery. Well they got that wrong as well. Just get the customers money in the till and job done. Still if they continue with this type of trading they will soon run out of customers.

30/11/2013 at 11:43

I know we are all sitting here complaining about various companies who supply below standard stuff.

Maybe we should join together and compile a list of good suppliers.

If we informed the bad companies at the time of complaint, that we were publicly naming and shaming on this site which has so many viewers and contributors, we would see a change in attitude, and a change in quality.

Only the power of group action will force these companies to change. 

30/11/2013 at 12:07

Cant beat Brookside Nursery been dealing with them for ages,never had a problem.


01/12/2013 at 08:52

Have had sickly plants followed by Poor service too from Brookside

02/12/2013 at 13:35

It's like an addiction. I know better but I just can't help myself.  I know Van Meuwen are T & M by another name. I know they have a bad rep. I know I will probably be moaning about them a month from now when I receive half-dead wizened stumps of plants but... I just placed an order with them for something irresistable. I swear I see a pretty plant picture and I'm all 'Shiny, Shiny, Gimmee Now..." like a crazed Magpie!

Maybe I need to put my debit card in a wallet with 'JUST SAY NO' written on it

10/12/2013 at 12:41

Wish I had seen this blog b4 placing my order with these idiots/con artists!! I placed my order in October for delivery in November (spring bulbs) and till today no sight of the plants!!! Have rung at least twice and got told today they have were dispatched on the 2nd. So where are they??????/

Plus I am now away for the best part of a month with little or no time to plant!!!Arghhhhhhhhhhhhh so all this for NOTHING!!! Will never buy from these conmen ever again and will be telling all my friends!!!!!1111


10/12/2013 at 12:49

Kim, if they were supposed to be November Delivery, they are quite clearly in breach of contract as they havn't been delivered.  Ask for your money back. no credit vouchers, no replacements, Refund of cash back to your card.

20/02/2014 at 18:34

i had used van meuwen for a few years but no longer.I was constantly sent plants that were not what i had ordered,i had a very poor sucess rate with almost all of their bare root plants.The price of plants has risen dramatically over the last couple of years and for me are no longer value for money i now buy my plants elsewhere at a fraction of van meuwens.they have also upped the free postage and packaging from 40 pounds to 50 my opinion van meuwen are overpriced poor quality plants.

20/02/2014 at 21:29

I only used Van Meuwen once, never again, poor quality & mislabeled plants

21/02/2014 at 00:52

I bought three climbing roses from VM last winter and they were the wrong colour, they have sent replacements which have yet to flower so I don't know yet if they're what they're supposed to be. I've put them in pots where they will stay until I know what colour they are, but the first lot have ruined the colour scheme and if I remove them can I plant the new ones in the same place? On a brighter note I ordered three bare root perennials and got five which are all growing nicely. I buy most plants and seeds from ebay and have been mostly delighted with the price and quality of my purchases  but avoid like the plague a seller called Gardening Russell and Climbing plants direct.

21/02/2014 at 00:55

Hi Mike.Do you do that now? In my case alot of mine die because of the condensation in my wooden greenhouse.They have only been watered once this winter Would I be better bringing them into a cool room inside.While I,m here can I ask you,do you use rooting powder on your cuttings?

21/02/2014 at 10:52

ordered some hosta plants from bowdens on the 14 of feb  i did ring then to seen if they had any probs.was told they had made the desission as a company to delay all orders up to two months because of the flooding here in the uk

21/02/2014 at 11:27
anthony mcglen wrote (see)

ordered some hosta plants from bowdens on the 14 of feb  i did ring then to seen if they had any probs.was told they had made the desission as a company to delay all orders up to two months because of the flooding here in the uk

They are based in Devon, so they may have been flooded. We should try and support them in that case...Hostas tend not to come up until April onwards, so no loss to yourself I hope?

22/02/2014 at 00:32

Hi Mike.Thanks for your advice.I wll try and improve the ventilation I have two windows which I can open during the day.Mine' s all glass and I've bubblewrapped it for the first time this year,Not sure if that was a mistake.Mine are not as big as yours.Some are hanging baskets from last summer which I deleafed and they are fine.It's the smaller ones that are suffering.Cuttings from summer so I think I'll have to rethink for next year.Thanks again.

16/04/2014 at 09:28

Hi all gardeners.  First started buying from Van Meuwen this year tempted by the 24 hr free offers!  Trouble is we are now swamped with dozens of very healthy and rapidly growing plants. Can't get into the greenhouse for baskets and containers ready to go out. Full marks for excellent and speedy delivery all arrived in perfect condition and haven't lost one!  Happy gardening to all and let's hope the weather is kind to our flowers.  Pam Poulton. 

12/06/2014 at 21:05

I only started ordering off Van Meuwen this year, and doubt I will be using them again. My first order in March was a Hydrangea Glam Rock which arrived at the end of March as advised. At the beginning of April I made another order for 2 Hibiscus plants which I was told would be delivered by the end of April. One of these plants was going to be a birthday present for a family member. It's now the middle of June and I'm still waiting for it to arrive. I've emailed them several times to chase and all I've had back are automated emails saying "Due to a high number of incoming queries we are unable to respond as quickly as usual. Please bear with us as your email has been safely received and will be answered as soon as possible. This may take a few days". Well my first email was almost a month ago and no-one has bothered to get back to me!! Extremely poor customer service!! Perhaps they should re-word the automated email to say a few months instead of a few days!!! I shall be calling them soon to make a complaint, so it'll be interesting to see if anyone answers my call.

03/08/2014 at 11:49

**update** - I called Van Meuwen and they have refunded me in full and sent me some vouchers as an apology!

18/05/2015 at 14:44

Well, to add to the long list of Van Meuwen complaints, I ordered a dwarf orange azalea.  Plant arrived in good time (can you tell I'm not a gardener yet), and well packaged.  Planted in a large container, and patiently waited for the flowering time... only to find out that the flowers were white.  had a gardening friend look at the plant, and was told rhododendron.  so, not only wrong colour, but wrong plant.  Have emailed twice to complain, and had the "we're really busy, there's no need to email again" reply.  I'm not ringing their support number from a mobile, as that will cost more than the plant itself... but they have lost not only my custom, but that of all my friends as well.

30/05/2015 at 11:19

Van Meuwen sold me 2 dead nagnolia trees several weeks ago.  They have refused to acknowledge my complaints. I shall explore what options are open to me under the Sale of Goods Act..

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